Shipping policy

Last Updated: April 9th 2026

FunLiv is owned and operated by FUN AND ACTIVE LIVING LLC.

Welcome to FunLiv. We are a family-owned, U.S.-based business dedicated to providing high-quality recreational and training equipment with transparency and reliability. This policy outlines our shipping procedures and related practices to ensure a smooth and dependable shopping experience.

1. Business Identity & Verified Contact Information

To ensure full transparency and comply with Google Merchant Center requirements, FunLiv provides the following verified information:

  • Business Name: FunLiv
    Operated by: FUN AND ACTIVE LIVING LLC
  • Physical Address: 160 Old Colony Road, Hartsdale, New York 10530, United States
  • Support Email: support@funliv.com
  • Support Phone: +1(844) 493-3486
  • Business Hours: 9:00 AM – 5:00 PM EST, Monday – Friday

2. Shipping Operations & Logistics

We align our shipping estimates with carrier timelines to provide accurate delivery expectations.

Delivery Timelines

  • Order Cut-off Time: 12:00 PM (EST), Monday – Friday
    Orders placed after this time will begin processing the next business day.

  • Order Handling Time: 1–3 Business Days (Monday – Friday)

  • Transit Time: 3–10 Business Days (Monday – Friday)

  • Total Estimated Delivery Time: 4–13 Business Days

Shipping Rates & Destinations

  • Shipping Area: Continental United States only
    Shipping is limited to standard residential and business addresses.

  • Shipping Cost: Free standard shipping on all orders within the continental United States.

  • Full Disclosure: All applicable costs are clearly displayed at checkout. No hidden fees.

Product Availability

Product availability may vary. If an item becomes unavailable after your order is placed, we will notify you within 1–2 business days with updated options, including revised timelines or a full refund.

3. Returns & Restocking Fees

To maintain consistency with our Google Merchant Center settings:

  • Restocking Fee: A 20% restocking fee applies to eligible returns. This fee covers the costs associated with processing and inspecting returned items.

  • Consistency: This restocking fee is applied consistently across our website and our Google Merchant Center account.

4. Payment Security & Accepted Methods

Accepted Payment Methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

We use SSL/TLS encryption to protect your information. FunLiv does not store full payment details on our servers.

5. Order Tracking

Tracking Information:
After your order has been shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

How to Track Your Order:
Visit https://funliv.com/apps/track123 or the carrier's website.
Enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service.

6. Privacy, AI, & Tracking Compliance

In accordance with applicable privacy standards:

Data Minimization: We collect only the information necessary to process and fulfill your order (such as name, address, and email).

AI Disclosure: We may use AI to enhance product recommendations. We do not use AI for price manipulation or unfair targeting practices.

Data Retention: Order and transaction records are retained for up to 7 years in accordance with U.S. tax and compliance requirements.

7. Contact Information

FunLiv
Operated by FUN AND ACTIVE LIVING LLC
Phone: +1(844) 493-3486
Email: support@funliv.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 160 Old Colony Road, Hartsdale, New York 10530, United States

Thank you for shopping with FunLiv!
We appreciate your business and are committed to providing you with exceptional service.